Privacy Policy

Personal information

Personal information means any information relating to an identified or identifiable person, such as a name, email address or telephone number.

This policy explains how La Collection Privée handles information when you visit this website and when you contact us through it.

Information we collect

We collect the information you choose to submit through the enquiry form: first name, last name, email address, telephone number, the residence you are enquiring about, number of guests, arrival and departure dates, and your message.

As with any website, technical information may be processed automatically by the systems serving the site, such as browser type, device and operating system information, and access data required to deliver and secure the pages you request.

How we use your information

Enquiry details are used to respond to you, to arrange your stay and for related service communications.

Technical data is used to operate, secure and improve the website, and may be used in aggregated, non-personal form for statistical purposes.

We do not use your information for unrelated marketing unless you explicitly request it.

How enquiries are sent

When you submit the enquiry form, the details are transmitted to our server and sent by email to office@lacollectionprivee.fr, with your email address set as the reply address so that we can answer you directly.

Enquiries submitted through this website are not stored in a customer database by the website itself; they are held in our email correspondence.

Cookies and local storage

This website does not use advertising, analytics or marketing tracking cookies.

The site stores one preference in your browser's local storage, under the name lcp-locale, to remember whether you are reading the site in English or French. It contains no personal information.

The technical platforms hosting and protecting the site may set essential cookies or similar identifiers required for delivery, session handling and security. These are not used for advertising or profiling.

You can delete or block cookies and local storage at any time through your browser settings. Doing so may mean your language preference is no longer remembered.

Service providers

We use technical service providers to host the website, secure it, deliver email and keep the site operating. These providers may process information as necessary to provide those services on our behalf.

Your rights

You may ask us for information about the personal data we hold about you, and request that it be corrected or deleted.

You may also raise any question concerning privacy or data protection with us, and you have the right to lodge a complaint with the competent supervisory authority.

Unsolicited email

We object to the use of contact details published on this website for sending unsolicited promotional material. No permission is given for such use.

Security

We take reasonable care to protect the information you send us. However, transmission of data over the internet or by email cannot be guaranteed to be completely secure, and any transmission is at your own risk.

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